Thank you for choosing Vendify Now. We strive to ensure customer satisfaction with each purchase. Please review our refund policy below, as it outlines the conditions under which refunds, exchanges, or replacements may be requested.

1. General Refund Policy

All sales made through Vendify Now’s vending machines and online store are considered final. Due to the nature of our products and services, refunds are limited to specific circumstances outlined below. By making a purchase, you agree to this policy.

2. Eligibility for Refunds

We will only issue a refund under the following conditions:

• Product Defect: If the product dispensed from a vending machine or shipped from our online store is defective or damaged upon receipt.
• Technical Issues: In cases where the vending machine fails to dispense the purchased item, and the issue cannot be resolved immediately.
• Incorrect Product Dispensed: If the item dispensed does not match the product selected at the time of purchase.

3. Non-Refundable Items

Certain items are non-refundable:

• Gift Cards: All gift card purchases are final and cannot be refunded or exchanged, as they are considered digital cash value and are subject to the terms of the issuing brand.
• Perishable Products: Any food or beverage items that have been opened or consumed are non-refundable unless they were defective or spoiled upon purchase.
• Change of Mind: Refunds will not be issued for items purchased by mistake or due to a change of mind after the transaction is completed.

4. Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support: Reach out to us at support@vendifynow.com or call us at +971 04 446 2027 within 48 hours of purchase. Include your receipt or proof of purchase, along with details of the issue.
2. Provide Documentation: If the product is defective or incorrect, please provide photos or other evidence to help us assess the claim.
3. Processing Time: Upon reviewing your request, we will notify you of the approval or rejection of your refund within 5-7 business days.

5. Refund Methods

Approved refunds will be processed as follows:

• Original Payment Method: Refunds will be credited to the original payment method used at the time of purchase. Please allow up to 10 business days for the amount to reflect in your account, depending on your financial institution.
• Store Credit: In certain cases, we may offer store credit as an alternative refund method. This will be discussed with you prior to processing the refund.

6. Exchange Policy

If the product dispensed is incorrect, defective, or damaged, we may offer an exchange instead of a refund. Please contact our customer support team within 48 hours of purchase to arrange for an exchange, and retain the item in its original condition for a smooth exchange process.

7. Return of Damaged or Incorrect Products

For any damaged or incorrect products received from our vending machines or online store, we will provide instructions on returning the item to us. Please do not discard any product packaging, as this may be required for the return process.

8. Cancellation Policy

Due to the nature of our services, orders cannot be canceled once they have been placed. Please review your selections carefully before completing your purchase.

9. Additional Information

• Third-Party Products: Some items may be provided by third-party vendors, such as gift cards from major brands. Any refunds or exchanges for these items will be subject to the terms and conditions of the issuing brand.
• Legal Rights: This Refund Policy does not limit any statutory rights you may have under applicable law. However, all requests for refunds or exchanges will be evaluated according to this policy.
• Modifications to Policy: Vendify Now reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, so please review the policy regularly to stay informed.

10. Contact Us

If you have questions or concerns about this Refund Policy, please reach out to us:

Vendify Now

Email: support@vendifynow.com
Phone: +971 04 446 2027
Address: Office No.: P3-B09-04, Podium Floor, Business Bay, Dubai, UAE